Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our technicians carry common replacement parts in their service vehicles, allowing for immediate repairs in about 90% of cases. For rare or specialized motors, we can typically source parts within 24-48 hours. Emergency motor repairs are available 24/7 with our priority response service.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure typically results from several factors: age and wear (most motors last 10-15 years), power surges from storms, excessive use without maintenance, improper installation, or trying to lift an unbalanced door. Lack of lubrication, dirt buildup, and operating in extreme temperatures can also stress the motor. Regular maintenance helps identify wear before complete failure occurs.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through several lending partners with competitive rates. Qualified customers can choose from 12-month same-as-cash options, low monthly payment plans up to 60 months, and special promotional rates throughout the year. Contact us for a free quote and financing pre-approval.

Question 4

What is included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers all parts and labor for installations performed by our technicians. This includes springs, cables, rollers, hinges, panels, and weatherstripping. Garage door openers are covered for 5 years. The warranty is fully transferable if you sell your home, adding value to your property.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential doors and twice yearly for commercial applications or high-use residential doors. Annual service includes lubrication, balance testing, safety sensor checks, hardware inspection, and weatherstrip evaluation. Regular maintenance can extend your door's life by 5-10 years.

Question 6

Can you match my home's architectural style?

Accepted Answer

Absolutely! We offer an extensive selection of door styles including carriage-house, contemporary, traditional raised panel, modern aluminum and glass, and rustic wood designs. Our design consultants can help you choose colors, window options, and hardware that perfectly complement your home's architecture and increase curb appeal.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Yes, all of our technicians are fully licensed, bonded, and insured. They undergo background checks, extensive training, and hold certifications from the International Door Association (IDA). Our company maintains comprehensive liability insurance and workers' compensation coverage for your complete peace of mind.

Question 8

What areas do you serve?

Accepted Answer

We proudly serve Tarboro and surrounding communities including Rocky Mount, Greenville, Wilson, Nashville, Battleboro, Pinetops, Elm City, Sharpsburg, Macclesfield, and Stantonsburg. We offer the same great service and response times throughout our entire service area.

Frequently Asked Questions

Ready to Get Started?